FAQs

Will I be charged sales tax on my Nurseneaty.com purchase?

Nurse Neaty& Co. is currently registered to collect sales tax in the state of Texas. Sales tax will be automatically applied to your order based on the Texas sales tax as this is a origin-based sales tax state. The state use take rate is 6.25% with an additional local use tax rate of 2%, totaling 8.25%.

The terms contained herein are subject to change as taxation regulations continue to evolve. Nurse Neaty & Co. continuously monitors state and local tax laws to ensure compliance.

Are prices on www.nurseneaty.com subject to change?

Prices on Nurse Neaty.com are subject to change without notice. Please expect to be charged the price for the Nurse Neaty & Co. merchandise you buy as it is listed on the day of purchase.

 

Shipping and returns

What shipping options are available on www.nurseneaty.com?

Shipping Rates & Times

Currently, next day delivery and express shipping are not available. 
 
Currently, we are only able to accept online orders to shipping addresses within the United States and Canada. At this time we do not ship internationally. To ensure the secure delivery of your order, Nurse Neaty & Co. does not ship orders to post office boxes. Nurse Neaty & Co. is able to accept post office box addresses for your billing needs.
 
For each address within the United States, the following charges apply:
 
Ground Shipping:  
Please allow 3-5 business days.

Items ordered together may not always ship together.
 

Orders placed Monday through Thursday will be shipped within 1-2 businesses days. Orders placed on Friday before 3:00PM EST will be shipped on Saturday. Next-day delivery is not offered for items with personalized memos.


    Engraving Schedule 

    Please allow an additional 5-7 business days for delivery of standard engraved items.


    How can I make returns or exchanges?

    Online purchases will have a 30-day return policy. Item must be post marked by the 30th day to be received and processed as a return. 
     
    Articles are accepted for credit or exchange in the U.S. if returned in sellable condition and accompanied by a sales receipt. Some exclusions may apply.


    A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

     

    Can I track my online order?

    A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.

     

    Can I ship my order to an international location?

    No, currently we are only able to accept online orders to shipping addresses within the United States and Canada. 


    What is a Nurse Neaty gift card?

    The Nurse Neaty Gift Card is redeemable for Nurse Neaty & Co. merchandise up to the prepaid value of the card, and is available in denominations from $25 to $2,000. The Nurse Neaty Gift Card allows the purchaser to share with their gift recipient the experience of shopping at Nurse Neaty & Company. The Nurse Neaty gift card may not be redeemed for cash. To purchase a Nurse Neaty gift card, click here. 


    How do I purchase a Nurse Neaty gift card? 

    Click here to purchase your gift card.   


    How do I use my Nurse Neaty gift card to make a purchase online?

    To use your Nurse Neaty Gift Card online, simply proceed through the checkout as though you were using a credit card. As payment method, select Gift Card and enter your Gift Card number and PIN. The amount of your purchase plus tax and shipping fees will be deducted from the value of the card. If the value of your Nurse Neaty Gift Card does not cover the full cost, a credit card may be used to cover the difference.

    May I replace a lost or stolen Nurse Neaty gift card?

    Lost or stolen Nurse Neaty Gift Cards can be replaced to the purchaser, with proof of purchase. The replacement card will be the value of the card at the time reported lost.